BankTech Conference 2018


BankTech Conference 2018: Where Innovation meets Transformation

BankTech Conference

Where Innovation meets Transformation

An international meeting of Banking & ICT Experts: The BankTech2018 conference, which took place with great success on September 14th at Athens Marriott, organized by Mellon Group of Companies and Banker's Review Conferences of Boussias Communications with international speakers from the European Commission, HBA, Danske Bank, Edgar Dunn & Co., and experts from top ICT worldwide brands. The over 200 participants were senior and C-level Banking Executives from Greece, Cyprus, Serbia, Albania, Kosovo, FYROM, Romania, Bulgaria and Poland. Critical subjects and cutting-edge technologies were addressed and developed regarding Digital Transformation in Banking while the Panel discussion on “How artificial intelligence is transforming the Banking Sector”, allowed the Chief Digital Officers of Greek Banks to analyze different approaches and relevant strategies.

BankTech Conference 2018

» Download the conference brochure and agenda
» View confirmed speakers
» View panelists


Confirmed Speakers

Institutional Expert on Regulations, Innovative Systems

Ralf Jacob

Head of Unit D3 of DG Financial Stability, EC

Ralf Jacob is the Head of Unit D3 (Retail Financial Services and Payments), European Commission, Directorate General for Financial Stability, Financial Services and Capital Markets Union. His unit is in charge of legislation on payments (payment services, e-money directives, SEPA regulation) and consumer finance (mortgage credit and payment accounts directive) and coordinates the implementation of the Commission's action plan on consumer financial services. Ralf joined the European Commission in 1989 after having studied economics and politics in Hamburg, Paris and London.

Presentation title:
Fostering innovation through the new EU regulatory framework

Distinguished Speaker

Nelly Tzakou-Lambropoulou

General Manager of Retail Banking, National Bank of Greece

Nelly Tzakou-Lambropoulou was appointed General Manager of Retail Banking at National Bank of Greece in July 2013. She is responsible for Retail Banking, the Branch Network and e-Business & Electronic Channels of the Bank. She is a Member of the Executive Committee of NBG. Since December 2012, she held the position of General Manager, Group Head of Operations, Business Processes & IT at the Bank. She joined NBG in July 2007 as General Manager, Group Head of Operations & Global Transaction Services. She is Chairman of the BoD at National Securities S.A and at NBG Insurance Broker S.A.; B’ Vice-Chairman of the BoD at Ethniki Hellenic General Insurance S.A, Vice-Chairman of the BoD at DIAS S.A. (Greek ACH) and of the Executive Committee at the Hellenic Bank Association, where she is also Chairman of the Digital Banking Committee. She is a member of the BoD at Ethniki Factors S.A and Mastercard Europe Advisory Board. Moreover, she is a council member of EFMA Operational Excellence Advisory Council, as well as a member of "Junior Achievement Greece".

Presentation title:
The imperative of digital transformation for the banking sector: challenges & opportunities

Banking Expert Front-Runner on Digital Transformation

Michael Hoffmann

Senior Manager, Group Business Development, Infrastructures & Sector Collaboration, Danske Bank

Michael Hoffmann (Danske Bank) has a long history within the financial sector, working in Banking, Insurance and Mortgage-companies (Domestic and Int’l). Over the last +10 years focusing on Payment Cards and Financial Market Infrastructures and Collaboration. He has been representing both Danske Bank and the Danish Banking Sector (via Finance Denmark, the Danish Bankers association) in a variation of forums, where he coordinates activities related primarily to payment cards. At present Michael, hold positions in European Payment Council (EPC) ‘Cards Working Group’ and ‘Mobile Payments Working Group’ – and is an active member of a number of EPC Expert Teams, focusing on Implementation Guidelines for achieving the SEPA goals and objectives for Payment Cards – the replacement of “The Book of Requirements”. In Denmark Michael is chairing the ‘Association of Card Issuers in Denmark’, focusing on the transformation of the former domestic Visa Association for card issuing in Denmark – after Visa Inc. taking over the Visa Europe.

Presentation title:
A brief insight in the Nordic digital payment transformation

Innovator, Thought Leader, Payments Business Front-Runner

Martin Koderisch

Manager, London Office, Edgar Dunn & Company

Martin Koderisch is a Payments Consultant with Edgar, Dunn and Company based in London. Martin advises organisations and stakeholders across the payments and banking ecosystem to solve problems, deliver business strategy and assist them in their digital transformation journeys. His focus is on evaluating the business impact of industry regulation and scheme rules with a particular emphasis on areas such as fraud, risk, strong customer authentication (SCA), 3-D Secure 2.0, Open Banking, PSD2 and API banking. He is a frequent conference speaker and thought leadership author and market commentator/analyst. Martin also advises on M&A due diligence projects for Private Equity Funds and Corporate Clients. Martin holds a BSc from Manchester University and an MBA from Cass Business School, London.

Presentation title:
PSD2: SCA and the future of authentication

International Speaker - Technology Expert

Chris Toon

Director of Sales Engineering, EMEA, Fiserv

Chris Toon is the Director of Sales Engineering, EMEA within the International Group at Fiserv. In this capacity he can provide you subject-matter expertise and best-practice recommendations from his team around Financial Crime, Financial Control & Reconciliation, Cash and Logistics, Digital Banking, Core Banking and hosted solutions needs. A seasoned and skilled pre-sales expert in Financial Services software with over 18 years of experience providing consultancy and sales strategy expertise with a proven track record of focusing on the prospect's needs and forming effective and lasting customer and partner relationships across EMEA. Previously responsible for delivering numerous Professional Services reconciliation implementations within the Financial Services and Corporate sectors. Chris joined Fiserv in 1999 as a Professional Services consultant. Prior to joining Fiserv, Chris attended the University of Surrey where he graduated with a Bachelor of Science degree in Law (Major) and French.

Presentation title:
Fiserv – What’s Next, Now

International Speaker - Technology Expert

Christophe Keip

Digital Banking Sales Manager, Gemalto

Christophe Keip is the Digital Banking Sales Manager at GEMALTO. Christophe prior to his current position, served in Gemalto as IS Director and Product and Sales Management. Christopher has a 32 years of experience as a Computer Science Engineer working for Texas Instruments and STMicroelectronics. Chris holds a DEA in Computer Science from the Ecole Superieure en Sciences Informatiques.

Presentation title:
Building trust, security and convenience in digital banking

International Speaker - Technology Expert

Apostolos Kemos

Sales Director, Genesys

Apostolos is an expert for CX innovations and has extensive expertise in customer experience in different vertical industries (telco, banking, retail, outsourcing, etc.). He started his career around the contact centers being involved in the design and implementation and has been working in this business for more than 17 years, gaining extensive experience and expertise for both best CX practices and cutting edge innovations. Apostolos joined Genesys in 2006 as a Solution Architect and progressed to the position of Sales Director for Central and South East Europe region including Israel, contributing his core understanding of increasing CX demands and varied experience across the region.

Presentation title:
Digital transformation in CX

International Speaker - Technology Expert

Michał Łaszczyk

Eastern Europe Marketing Manager, Ingenico

Michał Łaszczyk is responsible in the Ingenico Group for marketing activities in Eastern Europe to which he brings an expertise from a rapidly changing IT industry. He started the career in a technical role in Advanced Micro Devices in the United Kingdom before transitioning to Dell where he worked in various sales and marketing roles. Before joining Ingenico he was working with Microsoft in transitioning their customers to the cloud. Michał Łaszczyk holds an MA in Management from Warsaw University.

Presentation title:
Are we there yet? Journey to a cashless economy

International Speaker - Technology Expert

Marc van den Broek

Senior Global Product Manager, NEC Enterprise Solutions

Marc van den Broek is currently Senior Global Product Manager at NEC Enterprise where he is responsible for new technologies from NEC that include Big Data Analytics, AI and biometrics solutions. All key components of the "NEC the Wise" concept. Marc was previously responsible for NEC’s x86 standard server portfolio and its in-house VDI solution for EMEA when joining NEC over 4 years ago. He has nearly two decades of experience in IT working with major vendors like Compaq/HPE and Sun Microsystems/Oracle in a variety of roles and responsibilities, such as sales, marketing, supply chain and product management. All on an international level. Marc holds a degree in International Marketing Management from Avans University for Applied Science in The Netherlands.

Presentation title:
Think Big with Big Data: a key driver for banks transformation

International Speaker - Technology Expert

Luis Rodriguez

Chief Product Officer, Strands

Responsible for Strands product vision, product strategy and innovation with special focus in the use of Machine Learning and AI in financial services. Extensive experience in digital transformation projects at major international banks like Standard Life, Egg, Deutsche Bank, Barclays, Hello Bank, UBI Banca, Abu Dhabi Commercial Bank, BMO, Leumi, Commercial Bank of Africa, Israel Discount Bank amongst others.

Presentation title:
Artificial Intelligence in Banking

International Speaker - Technology Expert

Luc Haldimann

Co-founder, CEO and Chairman, unblu inc.

Luc Haldimann is the co-founder, CEO, and Chairman of unblu inc. Internationally, he has previously held a management position within OpenText. Other roles have included IXOS and the content management system producer Obtree, where he was also co-founder and Chairman. Luc Haldimann graduated with a Masters degree in Computer Science from ETH Zurich.

Presentation title:
Conversational Banking: the next wave of digital growth


Panel Discussion

“How Artificial Intelligence is transforming the banking sector”

Meet the Panelists:

Damianos Charalampidis

Executive General Manager, Alpha Bank

Damianos Charalampidis was appointed Group Chief Digital Officer and Head of Retail Banking Products at Alpha Bank in November 2016. He is a member of the General Council of the bank and a BoD Member of Alpha Ventures. He has more than 20 years of experience in the field of Financial Services and Telecommunications and particularly in the area of Commercial Operations, serving as a c-level Executive at all 3 mobile operators in Greece. More specifically, from 2012 to 2016 he was Group Chief Operating Officer at National Bank of Greece. Before that and from 2009 until 2012 he was the Chief Operating Officer at Vodafone Greece. From 2005 – 2009 he joined WIND Hellas as Chief Commercial Officer, while later he assumed the responsibilities of the Chief Operating Officer. From 1998 until 2005 he worked at Cosmote as a Product and Services Manager and then he assumed the General Management of the sector. Throughout his career Mr. Charalampidis served as a BoD member in various companies such as: OTENET (ISP Provider), TELLAS S.A. (Fixed Line Operator), ZELITRON (IoT Internet of Things), Ethnodata (IT service provider), CosmoONE (B2B e-Auction service provider). He is also a member of IET (Institute of Electrical and Technical Engineers) and he has served as a chairman of its Greek section for several years. He holds a BSc in Electrical and Electronic Engineering from John Moores University in Liverpool as well as an MSc in Digital Electronics from the University of Manchester Institute of Science and Technology (UMIST).

Kostis Chlouverakis

Group Chief Digital Officer, Eurobank

Kostis Chlouverakis has worked in academia and analytics consulting both in Greece and the United States. He holds an MBA from Sloan MIT, a PhD in Electronic Systems Engineering and a degree in Physics. Kostis has actively participated in global (Fortune 500) digital and analytics projects, managing international teams. His main interests and expertise focus on digital strategy, machine learning, and how companies can exploit and monetize their internal and external data and expand and hone their digital capabilities.

Nikos Christodoulou

General Manager, Group COO, Member of the Executive Committee, NBG

Nikos Christodoulou, General Manager, Group COO, Member of the Executive Committee, National Bank of Greece Nikos Christodoulou is General Manager, Chief of Operations, at National Bank of Greece since September 2016. In September 2013 he appointed General Manager, Group Chief Information Officer, at National Bank of Greece. He joined NBG in November 2011 as Assistant General Manager, Group CIO. Prior to that, he was Partner at Accenture, the global consulting and technology firm, where he was heading the Management Consulting Unit in Greece. He was also heading the Financial Services Unit in Greece. During the 15 years of his consulting experience he has worked for many of the largest Financial Institutions in Greece and Eastern Europe, advising on large scale transformation programs, defining IT Strategies, conducting feasibility studies for technology investments, designing new operating and organisation models. Since June 2013, he is Chairman of the Hellenic Institute Information and Communication Management of the Hellenic Management Association (HICM-HMA). He has served as member of the Board of ICAP S.A. and member of the Advisory Committee of Attica Ventures. He has been Chairman of the Greek Information Society Observatory for 4 years and Chairman of the Digital Aid S.A. for 2 years. He holds a Bachelor’s degree in Electrical and Computer Engineering from National Technical University of Athens, an MBA from Warwick Business School, UK and a PhD in Decision Systems from National Technical University of Athens. Ηe has also worked as a Research Associate at INSEAD and at the National Technical University of Athens.

Sotiris Syrmakezis

Chief Retail, Digital & Technology Officer, Praxia Bank

Sotiris Syrmakezis is Chief Retail, Digital & Technology Officer at Praxia Bank, an entity that will soon launch the first challenger bank in Greece focusing on digital banking and SMEs. Prior to Praxia Bank, Sotiris worked for 2,5 years (July ’15-Jan ’18) at Eurobank Ergasias SA, as General Manager, Group Chief Digital & Technology Officer (Group CDTO), reporting to the Deputy CEO, while for 15 years worked at Piraeus Bank Group, as General Manager of Retail Banking (2012-2015), Deputy General Manager of Electronic Business (2008-2012) and Electronic Banking Director (winbank) (2000-2008). Sotiris holds a degree in Computer Science from the University of Crete.


Dr Dimitris Vlitas

Visiting Professor, University of Toronto

Graduating from University of Toronto Math specialist program, he gained the Marie Curie fellowship to complete, in two years time, his PhD in Mathematics and Foundations on Computer science in Paris 7. Since then he has been publishing in very top academic journals, holding research positions in Cornell University, Fields Institute and University of Toronto. Fields Medal has been described as the "Nobel Prize" for Mathematics. University of Toronto is often credited with the AI revolution of 2010's. Recently he has been helping National Bank of Greece to internalize Machine Learning in its structure and decision making.

Conference’s Goals

The purpose of the "BankTech: Where Innovation meets Transformation" Conference is to highlight the multitude of challenges and opportunities of the timely adoption of innovative solutions and systems to meet the emerging new reality that Banks will face, in order to capitalize and expand their dominant, current and future role and their new relationships and business options with Merchants and Consumers.

Analysis of topics

Innovation has no real value unless it is embedded in the strategic and operational model of the Banks. The regulated, fast, accurate, secure, user-friendly and multi-modal flexible set of services will play a crucial role for the Banks in their tomorrow’s business.

Highlighting how Institutional Bodies consider the required transformation directives for Banks via the proper use of innovative systems, and in compliance with a sound Regulatory Framework in Europe

The in-depth understanding, as well as the actual implementation of the new regulatory framework and the active compliance of all the stakeholders, is the cornerstone of the emerging market’s framework. A new business reality has been opening up, combined with new services and trading opportunities that significantly influences the consumer model and introduces new ways of using and managing resources. Therefore compliance is to be thoroughly adopted and set to be functional and business-oriented.

Innovative Concepts, Solutions, Products and Services empowering Banks and their overall extended business environment

Innovative High-Tech Leaders will provide and share their premium achievements in terms of platforms, solutions and services, pointing to the road ahead of the needed transformations that may contribute that Banks preserve their dominant role in the “realm” of the Financial Services, as they will soon take a new shape. Merchants and Consumers form the key to the success of any innovative range of new services, being the focal point for the entire new business setting.

Key issues

  • Innovative Solutions, Systems and Services, Banks need to embrace and implement
  • What mandatory requirements for compliance need to be met and how this will provide a sustainable return on investment
  • Smart Resources Management impact for Digital Transformation
  • Data-Driven business models (financial and non-financial) as key-drivers for Banks’ survival, and thriving by retaining customers on their platforms with the provision of a consistent consolidated view of customer’s financial life, and the inclusion of third-party services for their offerings
  • Strong Customer Authentication and related Security issues as technical and marketing drivers
  • How the new Payments solutions and services will act as a pioneering driver for new business and enhanced customer experience
  • Merchants and Consumers’ attitudes when provided with innovative services bringing tangible benefits

Conference Audience

"BankTech: Where Innovation meets Transformation" Conference, addresses senior executives and decision makers from the Banks who encounter the different crucial challenges of turning innovation to successful transformation.

In particular, the Conference addresses to:

  • Chief Technology Officers
  • Chief Information Officers
  • Chief Digital Officers
  • Chief Innovation Managers (Retail, Telecoms, Utilities, etc.)
  • Chief Retail Banking Officers
  • Chief Operations Officers (COOs)
  • Compliance Experts
  • ICT Auditors
  • ICT Infrastructure and Business Continuity Managers
  • ICT Managers
  • Chief Marketing Officers
  • Payments Experts
  • Financial Systems and Services’ Consultants, and Integrators

Contact us

Content & General Enquiries
Vicky Pavlatou, Μ: +30 694 3627 371, email: pavlatou@boussias.com

Aggeliki Koutsouradi, T: +30 210 6617777 (ext. 268), email: akoutsouradi@boussias.com

Project Management
Aikaterini Kioulmpaxioti, T: +30 210 6617777 (ext. 258), email: akioul@boussias.com

Conference Organizer

Mellon Group of Companies

Established in 1994, Mellon is a leading multinational group with offices in Central and SE Europe, Cyprus, Turkey and Algeria. For over two decades, we have been leading the way in technology solutions, contact centre and outsourcing services. At Mellon, we don’t just offer solutions and services; our holistic approach delivers real value and transforms the business of our clients by facilitating customer interactions and transactions, improving their operational efficiency and boosting their competitiveness.


Fiserv drives innovation in Payments, Processing Services, Risk & Compliance, Customer & Channel Management and Insights & Optimisation. A global leader in financial services technology, Fiserv is a FORTUNE 500 company and is on the FORTUNE Magazine “World’s Most Admired Companies®” list. Our solutions deliver intelligent experiences in banking, payments, engagement and security – experiences that help more than 12,000 banks, credit unions, billers, mortgage lenders and leasing companies, brokerage and investment firms, and other business clients provide financial services at the speed of life. Visit fiserv.com to learn more.

Gemalto is the global leader in digital security, with 2017 annual revenues of €3 billion and customers in over 180 countries. From secure software to biometrics and encryption, our technologies and services enable businesses and governments to authenticate identities and protect data so they stay safe and enable services in personal devices, connected objects, the cloud and in between.


Genesys powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Genesys helps companies to improve their customer service process and contact center operations, increase customer satisfaction and loyalty, reach key call center KPIs and intergrate different channels.


InAuth is a leading digital intelligence company deployed in many of the largest businesses around the globe. InAuth analyzes devices and associated identities to ensure trust with those interacting with your digital channels. InAuth’s digital intelligence platform helps businesses verify identity, assess and mitigate risk in real time, optimize the customer experience, improve operating processes, and reduce cost. With safer digital transactions, banks, payment networks, merchants, insurance providers, and other organizations are better positioned to capture new revenue opportunities and compete more effectively in an always on world. Learn more at www.inauth.com.

ingenico group

Ingenico Group is the global leader in seamless payment, providing smart, trusted and secure solutions to empower commerce across all channels, in-store, online and mobile. With the world’s largest payment acceptance network, we deliver secure payment solutions with a local, national and international scope. We are the trusted world-class partner for financial institutions and retailers, from small merchants to several of the world’s best known global brands.


As an Information and Communications Technology (ICT) leader, NEC brings together and integrates technology and expertise to create the ICT-enabled society of tomorrow. NEC combines its advanced technologies, services and knowledge and its more than 117 years of expertise as an ICT leader to help ensure the safety, security, efficiency and equality of society – enabling people to live brighter, more enriched lives.


Strands is recognized by the financial industry as “The Fintech Partner for Banks”, serving more than 600 bank implementations with a hundred million customers in thirty-six countries, categorizing and enriching ninety-four million banking transactions daily. Strands Finance Suite today includes a portfolio of products that share a common foundation based on Big Data Processing, Artificial Intelligence, Machine Learning, Open API, and best-in-class Customer Experience.


unblu helps leading banks deliver the in-person experience online. Thanks to unblu, a bank can engage with customers in real time and guide them through their online interactions and decisions. Our suite is specifically designed for the advisor-customer relationship, allowing advisors to engage with customers in a secure environment, whether on a website or a mobile application.

Digital Signage Partner

LG Business Solutions

LG Electronics' Business Solutions division is next to professionals offering technologically advanced products, solutions with a full services portfolio both in pre- and after-sales phases. LG Electronics Hellas specialized B2B team provides full support and consulting services among with a nationwide partner network, whilst LG Business Solutions Academy, has been operating since 2009, offering integrated training programs.

LG's long term partnerships with a wide variety of businesses throughout Greece confirm the superiority of its professional solutions, which consist of:

  • LG Digital Signage Solutions & Commercial TVs
  • LG Pro:Centric Hotel TVs & Infotainement solutions
  • VRF Cooling and Heating Systems LG Multi V & LG Τherma V Heat pumps certified by Eurovent
  • LG Hydrokit units for hot water supply
  • LG indoor and outdoor LED lighting solutions

At LG Electronics Hellas' exclusive B2B site http://www.lg.com/gr/business as well as at the new ‘LG C–Display Customer’ application, available in Google App Store, you can find detailed information about the integrated solutions and services offered by the company to businesses. Follow us on the LG Business Solutions LinkedIn profile to learn our news.


Friday, September 14, 2018 9:00 AM


Athens Marriott Hotel
Syngrou Avenue 385
175 64 Paleo Faliro
Notios Tomeas Athinon,Greece

Click for larger map