BankTech Conference 2019

BankTech Conference 2019


Paving the way to Disruption & Customer Xperience Extra Mile.

Paving the way to Disruption & Customer Xperience Extra Mile

Mellon Group of Companies, Boussias Communications & Banker’s Review Conferences, organize the second European Banking Conference “BankTech2019: Paving the way to Disruption & Customer Xperience Extra Mile”.

The Conference focuses on the innovative solutions and their disruptive impact in Banking. It also will explore how “smart” approaches in synthesizing and implementing those solutions based on cutting-edge technologies can definitely play a catalyst role in cultivating a new Customer Χperience Paradigm with solid benefits to the Banks and other Organizations.

» The conference
» View confirmed speakers
» Audience
» Key issues
» What happened at BankTech Conference 2018
» Contact us

» Register for the event

Note: Participation is free, seats are limited and there will be a strict priority.

The conference

The BankTech 2019: refers to the disruptive impact for Banking of innovative, high-tech based solutions and how their “smart” synthesis and realization may promote the emergence of a new Customer Χperience set of capabilities embraced by the Customers and produce benefits for Banks, Businesses and Individual Consumers.

Inspiring and enlightening speeches, challenging presentations, and Panel discussions dealing with a rich gamut of themes on strategic approaches, cutting-edge technologies capabilities, compliance, security, and real case studies, will clearly depict the width and depth of systems, solutions and services that may empower Banks to run the Xtra mile towards the market dominance and adoption of a new Customer Χperience paradigm that is put in practice.

Session #1: The holistic approach to the disruption leading to an emerging Customer Χperience reality its requirements and hidden potential. The needed regulatory compliance and alignment, as well as the importance of know-how, and smart approaches in reaching a sustainable ROI.

Session #2: Case studies and Success stories from the early adopters and high-tech leading providers uncovering their hidden potential to really disrupt the Banking business and effectively develop a new Customer Χperience Excellence field of engagement.

Session #3: How Banks and other Organizations plan tomorrow’s Customer Χperience roadmap. What are the inherent pros and cons and how they can be weighed in balancing between evolutionary vs. revolutionary approaches for securing the right prioritization and sustainability factors for a happy Customer.

Confirmed speakers

Banking Expert

Richard Robinson

Chief Commercial Officer, DPL

Richard has spent over 20 years assisting companies in the building of brands and the development and implementation of innovative go-to-market strategies. He has led many strategic marketing initiatives across various business and technology areas. Currently, Richard is Chief Commercial Officer at DPL where he helps brands turn big data into big action, through combining data science, behavioural science, and digital marketing to transform the way brands engage with customers. Richard has held leadership roles within the data, adtech, digital and media sectors, including as VP at CA Commercial, MD EMEA at Turn and Director at Google. Richard sits on the advisory boards of a number of companies and associations and is a regular speaker at industry events and conferences.

Presentation title:
AI and Behavioural Science: A new paradigm for customer engagement

Banking Expert

Alex Exarchos

Principal Market Infrastructure Expert, European Central Bank

Alex Exarchos was born and raised in Athens, Greece. He holds a Bachelor’s degree in Business Administration and an MSc in Human Resource Management. After working for three years in the private sector, he joined the Bank of Greece in 2007 and, later on, in 2012, the European Central Bank. During his 12-year tenure with the Eurosystem, he has worked on a wide array of fields, such as: finance, budgeting, cost accounting, human resource management, strategic planning and, lately, market infrastructures and payments. Notable achievements to which he has been a key contributor include: the establishment of a strategic and operational planning process in the European Central Bank and the Central Bank of Cyprus, the introduction of a Eurosystem-wide financial controlling methodology, and, more recently, the successful migration of the first non-Euro currency (Danish Krona) to TARGET2 Securities, the formation of a TARGET2 Securities financial framework among the Eurosystem and the Central Securities Depositories and the go-live of TARGET Instant Payments (TIPS).

Presentation title:
TARGET Instant Payments: Main features and key benefits for the commercial banking sector and for the consumers

Banking Expert

Vasilis Panagiotidis

Director, Hellenic Bank Association

Vasilis Panagiotidis is a graduate of International and European Studies Department of Panteion University where he completed his postgraduate studies in international economic, financial and banking law. He joined the Hellenic Bank Association (HBA) on October 2000. He is head of the payment systems, financial crime combating and physical security department. He is also head of the Hellenic Banking Institute (HBI), the training body of the Hellenic Bank Association. He represents the HBAs member-banks in committees and working groups of the European Banking Federation (EBF) and the European Payments Council (EPC). He is a member of the Board of Directors of DIAS SA, Hellenic Deposit and Investment Guarantee Fund and Hellenic Development Company and represents the ΗΒΑ in various legislative drafting committees.


“BankTech 2019: Paving the way to Disruption & Customer Xperience Extra Mile”, addresses senior executives and decision makers from the Banks who encounter the different crucial challenges of how disruptive approaches, solutions and deployments promote Customer Χperience to the new era for the benefit of Banks and Customers.

In particular, the Conference addresses to:

  • Chief Technology Officers
  • Chief Information Officers
  • Chief Digital Officers
  • Chief Risk Officers
  • Chief Innovation Managers (Retail, Telecoms, Utilities, etc.)
  • Chief Retail Banking Officers
  • Chief Operations Officers (COOs)
  • Compliance Experts
  • ICT Auditors
  • ICT Infrastructure and Business Continuity Managers
  • ICT Managers
  • Chief Marketing Officers
  • Payments Experts
  • Financial Systems and Services’ Consultants, and Integrators

Key issues

  • Disrupting Banking and the achievement of Customer Χperience Excellence
  • The “smart” approach for the development of Innovative Solutions, Systems and Services
  • The synthesis imperative of solutions spectrum for Banks allowing to run the Xtra mile in the market arena
  • ‘Smarter’ design and deployment approaches for Banks reaching competitive edge and sustainable Customer addressing capacity
  • Fast, cheap and accurate transactions, new payments possibilities, and emerging financial management solutions - The new Marketing Drivers
  • Data Science, Insight Analytics, AI, IoT, and more cutting-edge technologies as value generation drivers for the new Customer Χperience Paradigm
  • Strong Customer Authentication, Security, User-friendliness, automated and seamless customer care
  • The inclusion of regulatory compliance in the equation and the requirements for a sustainable return on investment
  • The value of key-partnerships in leveraging high-tech to the value plan of Banks

BankTech Conference 2018

Organized by Mellon Group of Companies, BankTech 2018 was held on September 14th at Athens Marriott, with the participation of international speakers coming from the European Commission, Hellenic Bank Association, Danske Bank, Edgar Dunn & Co., and top technology vendors (Ingenico, Gemalto, Strands, unblu, Genesys, NEC, Fiserv, InAuth). The over 200 participants were senior and C-level Banking Executives from Greece, Cyprus, Serbia, Albania, Kosovo, Nοrth Macedonia, Romania, Bulgaria, Poland, Ukraine, Denmark and United Kingdom.

» See the photos from BankTech Conference 2018

» See the video from BankTech Conference 2018

Contact us

Content & General Enquiries
Vicky Pavlatou, Μ: +30 694 3627 371, email:

Stella Frabasxali, T: +30 210 2829 552, email:

Project Management
Aikaterini Kioulmpaxioti, T: +30 210 6617777 (ext. 258), email:

Digital Signage Partner

LG Business Solutions

LG Electronics' Business Solutions division is next to professionals offering technologically advanced products, solutions with a full services portfolio both in pre- and after-sales phases. LG Electronics Hellas specialized B2B team provides full support and consulting services among with a nationwide partner network, whilst LG Business Solutions Academy, has been operating since 2009, offering integrated training programs.

LG's long term partnerships with a wide variety of businesses throughout Greece confirm the superiority of its professional solutions, which consist of:

  • LG Digital Signage Solutions & Commercial TVs
  • LG Pro:Centric Hotel TVs & Infotainement solutions
  • VRF Cooling and Heating Systems LG Multi V & LG Τherma V Heat pumps certified by Eurovent
  • LG Hydrokit units for hot water supply
  • LG indoor and outdoor LED lighting solutions

At LG Electronics Hellas' exclusive B2B site as well as at the new ‘LG C–Display Customer’ application, available in Google App Store, you can find detailed information about the integrated solutions and services offered by the company to businesses. Follow us on the LG Business Solutions LinkedIn profile to learn our news.


Friday, September 13, 2019 8:45 AM


Stavros Niarchos Foundation Cultural Center (SNFCC)
Leof. Andrea Siggrou 364
176 74 Kallithea
Athens, Greece

Click for larger map