ΙΝΣΕΤΕ

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Διεύθυνση Εκπαίδευσης ΙΝΣΕΤΕ

Ο εκπαιδευτικός πυλώνας του ΙΝΣΕΤΕ σχεδιάζει και υλοποιεί εκπαιδευτικές δράσεις που ενδυναμώνουν, αναπτύσσουν, ενημερώνουν και κινητοποιούν τον σπουδαιότερο παράγοντας της τουριστικής εμπειρίας: Τον ΑΝΘΡΩΠΟ.

Με κεντρικό σύνθημα το «Συνδέοντας τον Τουρισμό με τους Ανθρώπους του» η Διεύθυνση εκπαίδευσης του ΙΝΣΕΤΕ  μελετάει τις εκπαιδευτικές ανάγκες των επαγγελματιών, ταξιδεύει στους ελληνικούς προορισμούς, γνωρίζει τους ανθρώπους και τις ιδιαιτερότητες του κάθε τόπου και των επιχειρήσεων του και μαζί με μία, συνεχώς εξελισσόμενη και δυναμική ομάδα συνεργατών, διοργανώνει σεμινάρια, συνέδρια και συνάπτει στρατηγικές συνεργασίες, που στόχο έχουν την ενδυνάμωση και την ανάπτυξη των δεξιοτήτων, των ικανοτήτων και της κουλτούρας των ανθρώπων του τουριστικού τομέα.

EventsPast Events
AA ONLINE - Draft
Monday, 06 Jul 2026 - Thursday, 31 Dec 2026
Online

FRESH & TIDY, mastering laundry & linen room operations
Tuesday, 20 Oct 2026 - Wednesday, 21 Oct 2026
Online

COMPLAINT HANDLING, turning difficult & angry guests into loyal advocates
Tuesday, 20 Oct 2026 - Thursday, 22 Oct 2026
Online

WORDING & COMMUNICATION, how to speak to be heard
Friday, 23 Oct 2026
Online

REVENUE MANAGEMENT & CHANNEL OPTIMISATION, profitability, positioning & smart reporting
Monday, 26 Oct 2026 - Tuesday, 27 Oct 2026
Online

COMPLAINT HANDLING, mindfulness & resilience under challenging conditions - Ηράκλειο
Monday, 26 Oct 2026 - Tuesday, 27 Oct 2026

Ηράκλειο

FUTURE EVENTS LAB, AI, strategy & winning bids in the mice industry
Thursday, 29 Oct 2026 - Friday, 30 Oct 2026
Online

EMPLOYEE MOTIVATION, types, approaches & best practices
Thursday, 29 Oct 2026 - Friday, 30 Oct 2026
Online

MANAGING TEAM DYNAMICS, handling difficult behaviours & strengthening collaboration
Monday, 02 Nov 2026
Online

HR FOR NON-HR MANAGERS, essential people management skills for team leaders
Monday, 02 Nov 2026 - Thursday, 05 Nov 2026
Online

LISTENING STRATEGIES, monitoring & elevating the guest journey
Tuesday, 03 Nov 2026
Online

HANDLING ONLINE REVIEWS, strategies to protect & enhance your reputation
Wednesday, 04 Nov 2026 - Thursday, 05 Nov 2026
Online

VIENNOISERIE ΝΕΑΣ ΓΕΝΙΑΣ, τεχνικές, fermentation, premium bakery
Wednesday, 04 Nov 2026 - Thursday, 05 Nov 2026
Online

AI FOR HOTEL MARKETING, creative & operational use cases
Friday, 06 Nov 2026
Online

AI ETHICS & LEGALITY FOR HOSPITALITY, building a compliant & transparent AI framework
Friday, 06 Nov 2026
Online

SELECTION & RECRUITMENT, turning the right candidate into a valuable team member
Monday, 09 Nov 2026 - Thursday, 12 Nov 2026
Online

WHEN GUESTS SAY YES, communication secrets for increased revenue in hospitality
Wednesday, 11 Nov 2026 - Thursday, 12 Nov 2026
Online

CONCEPT DESSERTS FOR BUFFET & À LA CARTE, θεματικές δημιουργίες, σύγχρονες τεχνικές, concept presentation, επαγγελματική εφαρμογή - Αθήνα
Wednesday, 11 Nov 2026 - Thursday, 12 Nov 2026
Αθήνα
Αθήνα

F&B COST CONTROL FOR BEGINNERS, building the foundations of cost management
Wednesday, 11 Nov 2026 - Friday, 13 Nov 2026
Online

NEUROSCIENCE OF COLLABORATION, communicate smarter & achieve goals together
Friday, 13 Nov 2026
Online

VOICE & COMMUNICATION, the power of voice in guest interactions
Monday, 16 Nov 2026
Online

SUCCESSFUL INTERVIEWS 2.0, identifying high performers & cultural fit in the AI era
Monday, 16 Nov 2026 - Wednesday, 18 Nov 2026
Online

WORKPLACE VIOLENCE & HARASSMENT, prevention, recognition & response
Tuesday, 17 Nov 2026 - Wednesday, 18 Nov 2026
Online

SMOKE, SALT & SEA, ανοιχτή φωτιά, θαλασσινά, σύγχρονες τεχνικές - Θεσσαλονίκη
Wednesday, 18 Nov 2026 - Thursday, 19 Nov 2026
Θεσσαλονίκη
Θεσσαλονίκη

FIRST-TIME FRONT OFFICE MANAGER, starting strong
Thursday, 19 Nov 2026 - Friday, 20 Nov 2026
Online

GREENWASHING VS CREDIBILITY, authentic sustainability communication in tourism
Thursday, 19 Nov 2026
Online

THE PLAYFUL GUEST, gamification & the psychology of play in hospitality
Friday, 20 Nov 2026
Online

STANDARD OPERATING PROCEDURES, building consistent & efficient hotel operations
Monday, 23 Nov 2026 - Wednesday, 25 Nov 2026
Online

BUILDING TEAMS | LEADING IN ACTION, situational leadership & people management
Tuesday, 24 Nov 2026
Online

SUSTAINABILITY & AI LAB, turning sustainable practices into business value
Wednesday, 25 Nov 2026 - Thursday, 26 Nov 2026
Online

AUTISM-FRIENDLY TOURISM, practical strategies for the hospitality industry
Thursday, 26 Nov 2026 - Friday, 27 Nov 2026
Online

STRATEGIC COMMUNICATION AT WORK, clarity, confidence & impact
Friday, 27 Nov 2026
Online

HOUSEKEEPING MANAGEMENT 1, operations, standards & leadership
Monday, 30 Nov 2026 - Thursday, 03 Dec 2026
Online

INCLUSIVE HOSPITALITY, neurodiversity & supported employment in tourism
Monday, 30 Nov 2026
Online

THE MODERN IZAKAYA LAB, japanese technique, fire cooking, contemporary flavor balance - Αθήνα
Tuesday, 01 Dec 2026 - Thursday, 03 Dec 2026
Αθήνα
Αθήνα

F&B ESSENTIALS, seamless service for exceptional food & beverage professionals
Tuesday, 01 Dec 2026 - Thursday, 03 Dec 2026
Online

EVENT SHIELD, cybersecurity & crisis management for conferences
Thursday, 03 Dec 2026 - Friday, 04 Dec 2026
Online

MICRO GEOMETRY OF THE TABLE, the science of table layout & guest perception
Friday, 04 Dec 2026
Online

DECISION-MAKING IN HOSPITALITY, from data to effective action
Monday, 07 Dec 2026 - Thursday, 10 Dec 2026
Online

HOSPITALITY ACROSS CULTURES, creating authentic guest experiences
Monday, 07 Dec 2026
Online

DESIGNING SUSTAINABLE GUEST EXPERIENCES, low-impact, high-value hospitality
Tuesday, 08 Dec 2026
Online

MANAGING ORGANISATIONAL CHANGE, a human resources approach
Tuesday, 08 Dec 2026 - Wednesday, 09 Dec 2026
Online

ADVANCED PASTA MASTERCLASS, υφές, sauces, σύγχρονη γαστρονομική προσέγγιση
Tuesday, 08 Dec 2026 - Wednesday, 09 Dec 2026
Online

HOTEL SOCIAL MEDIA CONTENT, strategy, ideas & execution
Thursday, 10 Dec 2026 - Friday, 11 Dec 2026
Online

F&B MANAGEMENT, building a leadership culture
Monday, 14 Dec 2026 - Thursday, 17 Dec 2026
Online

LEADING WITHOUT A TITLE, initiative, ownership & impact - Ηράκλειο
Monday, 14 Dec 2026 - Tuesday, 15 Dec 2026

Ηράκλειο

F&B COST CONTROL ADVANCED TOOLKIT, from measurement to strategic decision-making
Wednesday, 16 Dec 2026 - Friday, 18 Dec 2026
Online

FROM CONFLICT TO CONNECTION, building empathetic relationships with guests & staff
Thursday, 17 Dec 2026 - Friday, 18 Dec 2026
Online

WOW SERVICE SKILLS, the fundamentals of guest-centered service
Friday, 18 Dec 2026
Online

BUILDING TEAMS | PERFORMANCE MANAGEMENT, effective feedback approaches & techniques
Friday, 08 Jan 2027
Online

MODERN BUFFET & HIGH-VOLUME CULINARY SYSTEMS, σύγχρονες τεχνικές, συστήματα παραγωγής, hotels, resorts, catering - Αθήνα
Tuesday, 12 Jan 2027 - Wednesday, 13 Jan 2027
Αθήνα
Αθήνα

EMPLOYEE VOICE IN HOSPITALITY, from feedback to meaningful action
Wednesday, 13 Jan 2027
Online

AI FUNDAMENTALS FOR TOURISM, practical tools & real-world applications
Thursday, 14 Jan 2027 - Friday, 15 Jan 2027
Online

SEAMLESS COMMUNICATION, empathy, conscious communication & authentic connection
Thursday, 14 Jan 2027 - Friday, 15 Jan 2027
Online

FIRST-TIME HOUSEKEEPER, starting strong
Monday, 18 Jan 2027 - Wednesday, 20 Jan 2027
Online

MANAGING ABUSIVE GUESTS, boundaries, safety & professional response
Monday, 18 Jan 2027 - Tuesday, 19 Jan 2027
Online

PERFORMANCE MARKETING FOR HOTELS, google & meta campaigns that actually work
Wednesday, 20 Jan 2027 - Thursday, 21 Jan 2027
Online

ΕΛΛΗΝΙΚΗ ΔΗΜΙΟΥΡΓΙΚΗ ΚΟΥΖΙΝΑ ΓΙΑ BUFFET, σύγχρονες τεχνικές, υψηλός όγκος παραγωγής, επαγγελματικές εφαρμογές - Κέρκυρα
Wednesday, 20 Jan 2027 - Thursday, 21 Jan 2027
Κέρκυρα
Κέρκυρα

SUPERVISORY SKILLS | BUILDING HEALTHY TEAM RELATIONSHIPS, attitudes - behaviors - emotions
Friday, 22 Jan 2027
Online

FRONT OFFICE MANAGEMENT, a complete operational guide for hospitality leaders
Monday, 25 Jan 2027 - Wednesday, 27 Jan 2027
Online

WOW SERVICE SKILLS, mind games & emotional intelligence in service
Monday, 25 Jan 2027
Online

FIRST-TIME F&B MANAGER, starting strong
Thursday, 28 Jan 2027 - Friday, 29 Jan 2027
Online

HOTEL SUSTAINABILITY CERTIFICATION, criteria, processes & recognized standards
Friday, 29 Jan 2027
Online

AI-NATIVE MENU DEVELOPMENT, designing profitable & wellness-driven menus
Monday, 01 Feb 2027 - Wednesday, 03 Feb 2027
Online

INCLUSIVE HOSPITALITY, DEI in action for tourism teams - Θεσσαλονίκη
Tuesday, 02 Feb 2027 - Wednesday, 03 Feb 2027
Θεσσαλονίκη
Θεσσαλονίκη

APPLIED FINANCIAL ANALYSIS IN HOTELS, analyse, evaluate, decide
Thursday, 04 Feb 2027 - Friday, 05 Feb 2027
Online

BEYOND MICROMANAGEMENT, leading with trust, autonomy & impact
Friday, 05 Feb 2027
Online

SUPERVISORY SKILLS | ESSENTIAL COMMUNICATION SKILLS, improve your working environment & increase performance
Friday, 05 Feb 2027
Online

BUILDING TEAMS | COACHING FOR PERFORMANCE, transformational leadership & change management
Monday, 08 Feb 2027
Online

HOSPITALITY MAINTENANCE, delivering excellence to guests & colleagues
Monday, 08 Feb 2027
Online

EFFECTIVE HUMAN RESOURCES MANAGEMENT, building a sustainable competitive advantage
Tuesday, 09 Feb 2027
Online

UNDERSTANDING HOUSEKEEPING, an insider's guide for non-housekeepers
Wednesday, 10 Feb 2027 - Thursday, 11 Feb 2027
Online

WOW SERVICE SKILLS, conscious communication
Friday, 12 Feb 2027
Online

MANAGING MULTIGENERATIONAL TEAMS, bridging differences, building cohesion
Monday, 15 Feb 2027
Online

HOUSEKEEPING MANAGEMENT 2, advanced leadership & operational excellence
Monday, 15 Feb 2027 - Thursday, 18 Feb 2027
Online

SERVICE EXCELLENCE, creating lasting value through guest experience
Tuesday, 16 Feb 2027 - Wednesday, 17 Feb 2027
Online

SUPERVISORY SKILLS | CHANGE MANAGEMENT ESSENTIALS, plan, communicate & ensure successful change
Friday, 19 Feb 2027
Online

HOUSEKEEPING ESSENTIALS, standards, skills & service excellence
Monday, 22 Feb 2027 - Wednesday, 24 Feb 2027
Online

WOW SERVICE SKILLS, caring for myself & my guest
Monday, 22 Feb 2027
Online

BUILDING TEAMS | MANAGING WORKPLACE CONFLICTS, avoiding, resolving & leveraging internal tensions
Friday, 26 Feb 2027
Online

THE ART OF FEEDBACK, how to give feedback that actually works - Αθήνα
Monday, 01 Mar 2027
Αθήνα
Αθήνα

FROM PROMPT TO WORKFLOW, AI marketing automations for tourism businesses
Monday, 08 Mar 2027
Online

DEPARTMENTAL TRAINING, building a culture of continuous learning & improvement
Tuesday, 09 Mar 2027 - Friday, 12 Mar 2027
Online

SUPERVISORY SKILLS | MANAGE YOUR MANAGER, because you have a manager too!
Tuesday, 16 Mar 2027
Online

LEADING ORGANISATIONAL CHANGE, strategies, communication & sustainable outcomes
Thursday, 18 Mar 2027 - Friday, 19 Mar 2027
Online

FRONT OFFICE ESSENTIALS, elevating your career from experience to excellence
Monday, 22 Mar 2027 - Tuesday, 23 Mar 2027
Online

HOSPITALITY CUSTOMER SERVICE ESSENTIALS, from first impressions to memorable experiences
Wednesday, 24 Mar 2027
Online

HOSPITALITY SALES MASTERY, from traditional tactics to modern strategies
Friday, 26 Mar 2027
Online

HOUSEKEEPING TEAM MANAGEMENT, navigating everyday challenges
Monday, 29 Mar 2027 - Wednesday, 31 Mar 2027
Online

SUPERVISORY SKILLS | INFLUENCING FOR POSITIVE IMPACT, leading teams towards great results
Monday, 29 Mar 2027
Online

FOOD SAFETY & HACCP, building a food safety culture in hospitality
Thursday, 01 Apr 2027
Online

OPERATIONAL EXCELLENCE IN HOSPITALITY, lean thinking for daily operations
Monday, 05 Apr 2027 - Thursday, 08 Apr 2027
Online

HEALTH & SAFETY IN HOSPITALITY, prevention, response & best practices
Friday, 09 Apr 2027
Online

SUSTAINABLE TOURISM & ESG STRATEGIES, driving responsibility across the value chain
Wednesday, 14 Apr 2027 - Thursday, 15 Apr 2027
Online

Αίτηση εκπαιδευτή - Συντονιστή εκπαιδευτικών προγραμμάτων ΙΝΣΕΤΕ
Saturday, 01 Jan 2028
Online

WSPC COURSES powered by INSETE
Saturday, 01 Jan 2028
Online

Δυναμική σύμπραξη INSETE - WELCOME GLOBAL - AHLEI
Saturday, 01 Jan 2028
Online

eCornell Online Courses
Saturday, 01 Jan 2028
Online

eCornell Online Courses & Certificates
Saturday, 01 Jan 2028
Online