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Eventora Platform Terms of Use

Last updated: 28/04/2026

Welcome to Eventora

Thank you for your interest in the Eventora platform. These Terms of Use govern your use of our platform and services. Please read them carefully before using the platform. By using the Eventora platform, you unconditionally accept these Terms.

Article 1 – Subject Matter and Provider Details

1.1 These Terms of Use (hereinafter the "Terms") govern access to and use of the Eventora platform, including its websites, mobile applications and any related service provided by our company.

1.2 The Eventora platform is owned and operated by the company "AWAPAI LTD.", with its registered office at 39, Dekatis Evdomis Noemvriou Street, 155 62 Cholargos, Attica, General Commercial Registry (GEMI) no. 004978501000 (hereinafter "Eventora" or "we").

1.3 Contact details: contact form at https://www.eventora.com. For personal data protection matters: contact form at https://www.eventora.com.

1.4 By accessing or using the platform as a visitor, Organizer or Participant, you accept these Terms and the Privacy Policy, which forms an integral part of them. If you do not agree with any of these terms, please do not use the platform.

Article 2 – Definitions

"Eventora Platform" or "Platform": the entirety of websites, applications for computers and mobile devices, and the technological infrastructure through which Eventora provides its services.

"Services": the services provided through the Platform, including but not limited to the creation of event websites, the sending of invitations, the management of registrations, ticket sales, the creation of questionnaires, meeting management, the provision of analytics, and any related functionality.

"Organizer": any natural or legal person who creates an account on the Platform in order to organize events and use the related Services.

"Participant": any natural or legal person who registers for an Organizer's event, purchases a ticket, or uses an event's digital services.

"Visitor": any user who browses the Platform without creating an account.

"User": any Organizer, Participant or Visitor who uses the Platform.

"Account": the personal account created by the User on the Platform.

"Event": any event (conference, seminar, cultural, entertainment, educational or other) that the Organizer creates and manages through the Platform.

"Content": any text, image, video, audio, data or other material posted, uploaded or created by Users on the Platform.

"Subscription Services": the Platform services provided against periodic subscription, in accordance with the current pricing plans available on the Eventora website.

"Ticketing Services (MoR)": the separate service in which Eventora acts as Merchant of Record, issuing the tickets in its own name and undertaking the collection and remittance of VAT. This service is governed by a separate agreement.

Article 3 – Acceptance of Terms and Capacity

3.1 Use of the Platform is conditional upon the unconditional acceptance of these Terms. By accessing the Platform or creating an Account, you declare that you have read, understood and accepted the Terms and the Privacy Policy.

3.2 Use of the Platform is intended for individuals who have reached the age of 18. Persons aged 15 to 17 may use the Platform only with the consent of those exercising parental responsibility. The Platform is not intended for use by persons under 15 years of age.

3.3 If you accept the Terms on behalf of a legal person or organization, you declare that you have the necessary authority to legally bind that entity.

Article 4 – Account Creation and Management

4.1 Access to certain features of the Platform requires the creation of an Account. When creating an Account, the User undertakes to provide true, accurate and complete information and to update it in case of changes.

4.2 The User is solely responsible for safeguarding the confidentiality of their access credentials and for any activity carried out through their Account. The User must inform Eventora without undue delay if they suspect unauthorized use of their Account.

4.3 Eventora reserves the right to refuse the creation of an Account or to suspend/terminate it if a violation of these Terms is identified, or for other reasonable grounds related to the legality of use or compliance with applicable law.

4.4 Each User may maintain one Account. The creation of multiple Accounts to circumvent Platform restrictions is prohibited.

Article 5 – Description of Services

5.1 Through the Platform, Eventora provides a set of event management tools, including but not limited to:

5.2 Some features are provided free of charge, while others require a Subscription Service or a separate agreement. The exact composition of features available per plan and the pricing are displayed on the Eventora website and may be updated.

5.3 Eventora may offer new features or experimental services (beta features) under special terms. These features are provided "as is" and Eventora may withdraw them at any time.

Article 6 – Subscription Services

6.1 Subscription Services are provided against payment of a subscription fee, charged periodically (monthly or annually, depending on the plan). Current prices, plans and features are displayed on the Eventora website.

6.2 All prices are generally listed exclusive of VAT, which is added in accordance with applicable law. For Organizers who are taxable persons in another EU Member State, the VAT reverse-charge rules apply, provided that valid documentation is submitted.

6.3 The subscription is automatically renewed at the end of each period, unless the Organizer cancels the renewal before the end through their Account settings or by contacting Eventora.

6.4 In case of late payment, Eventora may suspend access to the Subscription Services until the debt is settled. Prolonged non-payment may lead to termination of the subscription agreement and deletion of data in accordance with Article 16.

6.5 Eventora is entitled to modify the prices of Subscription Services for future billing periods, by notifying the Organizer in writing at least thirty (30) days before the start of the new period. The Organizer may choose not to renew the subscription if it does not accept the new prices.

6.6 A right of withdrawal of fourteen (14) days is recognized only for consumers, provided that activation of the Subscription Services has not begun upon their express request and acceptance. Once provision of the digital service has begun with express consent, the right of withdrawal ceases to apply in accordance with applicable law.

6.7 No refund is granted for past billing periods, unless the failure to provide the Services is due to demonstrable fault on the part of Eventora.

Article 7 – Ticketing Services (MoR)

7.1 In addition to the Platform's basic ticketing tools, Eventora offers the separate Ticketing Service as Merchant of Record (MoR), under which Eventora issues the tickets and tax documents in its own name, collects payments from Participants, and remits the applicable VAT.

7.2 This service is governed by a separate Ticketing Services Agreement signed between Eventora and the Organizer. In case of conflict between these Terms and that agreement, the separate agreement prevails as regards ticketing matters.

7.3 When a Participant purchases a ticket through the MoR service, the transaction is additionally governed by the Ticket Purchase Terms communicated at the time of purchase.

7.4 Not using the MoR service does not affect the Organizer's ability to use the Platform's other ticketing tools through its own payment service provider. In that case, the Organizer is fully responsible for issuing tax documents and remitting VAT.

Article 8 – Organizer Obligations

The Organizer undertakes to:

Article 9 – Participant Obligations

The Participant undertakes to:

Article 10 – Acceptable Use Policy

In any use of the Platform, the following are prohibited:

Article 11 – User Content

11.1 The User retains the intellectual property rights in the Content they post on the Platform. By posting, the User grants Eventora a non-exclusive, worldwide, royalty-free license to use, reproduce, modify (to the extent necessary for technical reasons), adapt, store and display the Content, exclusively for the purposes of operating and providing the Services.

11.2 The User declares and warrants that they hold all necessary rights in the Content they post and that it does not infringe the rights of third parties or contravene applicable law.

11.3 Eventora reserves the right to remove or withdraw Content that violates these Terms or applicable law, without prior notice where this is required for reasons of legality or security.

11.4 Eventora is under no general obligation to monitor Content, in accordance with Article 14 of Directive 2000/31/EC and Regulation (EU) 2022/2065 (DSA), but acts upon a sufficiently substantiated notice of any unlawful content.

Article 12 – Eventora Intellectual Property Rights

12.1 All intellectual property rights in the Platform, the software, the design, the graphics, the icons, the texts, the databases, the logos and the "Eventora" trademark belong to Eventora or its licensors and are protected by applicable law.

12.2 Under these Terms, Eventora grants the User a non-exclusive, non-transferable and revocable license to use the Platform for the purposes described. This license terminates automatically upon termination of the use relationship.

12.3 Any reproduction, distribution, modification, public presentation, exploitation or creation of derivative works from elements of the Platform is prohibited without prior written authorization from Eventora.

Article 13 – Communication and Notices

13.1 Eventora communicates with Users primarily by email at the address they have declared in their Account or upon registration for an Event. Users must regularly check their correspondence and update their contact details.

13.2 Notices concerning the operation of the Services (transactional emails) are considered essential, and the User cannot opt out of them without their Account being deleted.

13.3 Communications for commercial purposes (newsletter, offers, new features) are sent only with the User's consent. The User may withdraw their consent at any time via the unsubscribe option in each email or via their Account settings.

Article 14 – Personal Data

14.1 The processing of personal data is governed by Eventora's Privacy Policy, which forms an integral part of these Terms and is available on the Platform's website.

14.2 In cases where Eventora processes personal data of Participants as Processor on behalf of the Organizer, this relationship is governed by the Data Processing Agreement (DPA) available on the website and is incorporated into these Terms by reference.

14.3 The Organizer is required to comply with its own obligations as Data Controller vis-à-vis the Participants in its Events, including informing them and responding to requests for the exercise of their rights.

Article 15 – Service Availability and Modifications

15.1 Eventora makes commercially reasonable efforts to provide the Services with a high level of availability, without however guaranteeing uninterrupted or error-free operation. Scheduled maintenance work is announced where feasible.

15.2 Eventora reserves the right to modify, upgrade, add or withdraw features of the Platform. Significant changes affecting the provision of Subscription Services are notified in good time to the affected Organizers.

15.3 Eventora is not liable for interruptions caused by force majeure events, by acts or omissions of third parties (infrastructure providers, payment providers, telecommunications providers), or by scheduled maintenance work.

Article 16 – Account Suspension and Termination

16.1 The User may discontinue use of the Platform and request deletion of their Account at any time, via Account settings or by contacting Eventora. For Organizers with active Subscription Services, deletion takes effect at the end of the current billing period, unless otherwise agreed.

16.2 Eventora may suspend or terminate a User's Account by written notice in case of: (a) material breach of these Terms, (b) non-payment of Subscription Services, (c) use that exposes Eventora to legal risk, (d) an event that endangers the security or reputation of the Platform.

16.3 In cases of serious and obvious violation (illegal content, fraud, infringement of third-party rights), Eventora may proceed with immediate suspension without prior notice.

16.4 Upon Account termination, the User loses access to the Services and their data. Eventora provides a reasonable opportunity for data export prior to definitive deletion, except in cases where this is not possible for security or legal reasons.

16.5 Deletion of personal data after Account termination is carried out in accordance with the Privacy Policy and applicable law, subject to retention obligations (tax, legal).

Article 17 – Representations and Warranties

17.1 The Platform and Services are provided "as is" and "as available", without express or implied warranties beyond those imposed by mandatory law.

17.2 Eventora does not warrant that: (a) the Platform will meet all the User's requirements, (b) it will operate without interruptions or errors, (c) the results obtained from its use will be accurate or reliable in every case, (d) any errors will be promptly corrected.

17.3 Eventora is not a party to the relationships between the Organizer and Participants as regards the conduct of Events (other than the MoR service, which is governed by a separate agreement). Eventora is not liable for the quality, performance or non-performance of the Events.

Article 18 – Limitation of Liability

18.1 Except in cases of intent, gross negligence, bodily injury or other liability that cannot be excluded under mandatory law, Eventora's total cumulative liability towards the User for any claim arising from these Terms is limited as follows: For Organizers with Subscription Services, to the total amounts paid by the Organizer to Eventora during the twelve (12) months preceding the loss-causing event, and in any case not exceeding €6,000.

18.2 In no event shall Eventora be liable for indirect, incidental, consequential damages, loss of profits, loss of revenue, loss of business opportunities, loss of data or loss of reputation.

18.3 These limitations do not affect the User's rights as a consumer arising from mandatory law.

Article 19 – Indemnification

19.1 The Organizer is required to indemnify Eventora for any damage, claim, demand, administrative fine or expense (including reasonable attorneys' fees) that may arise from: (a) breach of these Terms, (b) infringement of third-party rights through its Content or its Events, (c) failure to comply with personal data protection legislation as Data Controller, (d) claims by Participants relating to the conduct of its Events.

Article 20 – Modification of Terms

20.1 Eventora reserves the right to modify these Terms for commercial, technical, legal or regulatory reasons. Significant modifications are notified to registered Users by email or by notice on the Platform at least thirty (30) days before they take effect, unless urgent legal or technical requirements impose a shorter period.

20.2 Continued use of the Platform after the modifications take effect constitutes acceptance thereof. If the User does not accept the modifications, they may discontinue use and request deletion of their Account.

Article 21 – Miscellaneous Provisions

21.1 Entire Agreement: These Terms, together with the Privacy Policy and any separate agreements (Subscription Services Agreement, Ticketing Services Agreement, DPA), constitute the entire agreement between Eventora and the User.

21.2 Severability: Any invalidity of an individual term does not affect the validity of the remaining terms.

21.3 Waiver: Eventora's failure to exercise a right in a specific instance does not constitute a waiver thereof.

21.4 Assignment: The User may not assign rights or obligations under these Terms without Eventora's written consent. Eventora may assign these Terms to a group company or in the context of corporate changes (transformations, acquisitions).

21.5 Force Majeure: Neither party shall be liable for failure to perform its obligations to the extent caused by force majeure events.

Article 22 – Governing Law and Dispute Resolution

22.1 These Terms are governed by Greek law and the law of the European Union as applicable.

22.2 The courts of Athens are designated as competent for any dispute. This clause does not affect the User's rights as a consumer to bring proceedings before the courts of their place of residence, in accordance with Regulation (EU) 1215/2012.

22.3 In accordance with Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform (ODR) accessible at https://ec.europa.eu/consumers/odr. Consumers may also turn to the Hellenic Consumer Ombudsman or other certified alternative dispute resolution bodies.

Article 23 – Contact

For any question or comment regarding these Terms:

Company name:AWAPAI LTD.

Address: 39, Dekatis Evdomis Noemvriou Street, 155 62 Cholargos, Attica

Contact form: https://www.eventora.com

By using the Eventora platform, the User confirms that they have read, understood and accepted these Terms.

Ticket Purchase Terms

Eventora Platform

Last updated: 28/04/2026

Important – Read carefully before purchase

By purchasing a Ticket through the Eventora platform, you unconditionally accept these Terms. We recommend that you read them carefully. Some terms (in particular those concerning refunds, cancellations and limitations of liability) may affect your rights.

1. Introduction and Provider Details

1.1 These Ticket Purchase Terms (hereinafter the "Terms") govern the purchase of event tickets through the Eventora platform.

1.2 The Eventora platform is owned and operated by the company "AWAPAI LTD." (ΑΓΑΠΑΕΙ ΠΛΗΡΟΦΟΡΙΚΗ ΕΠΕ), with its registered office at 39, Dekatis Evdomis Noemvriou Street, 155 62 Cholargos, Attica, Tax ID No. [VAT NO.], Tax Office [TAX OFFICE], GEMI No. [GEMI NO.] (hereinafter "Eventora" or "we").

1.3 Contact details: contact form at https://www.eventora.com

1.4 The purchase of a Ticket entails your full and unconditional acceptance of these Terms (you, hereinafter the "Buyer"). If you disagree with any term, please do not proceed with a purchase.

2. Definitions

"Event": any event (conference, seminar, cultural, entertainment or other) made available through the Platform.

"Organizer": the natural or legal person who has organizational and operational responsibility for the Event.

"Ticket": the electronic proof of participation in the Event issued by Eventora.

"Platform": Eventora's website and related electronic media through which Tickets are made available.

"Ticket Price": the total amount paid by the Buyer, including VAT and any service fees.

3. Roles of Eventora and the Organizer – Important Clarification

3.1 Eventora acts as the seller of the Tickets (Merchant of Record) and undertakes the issuance of tax documents, the collection of the price and the processing of refunds.

3.2 Organizational responsibility for the Event itself — its actual taking place, its quality, the safety of the venue, adherence to the program and the fulfilment of what is promised — rests exclusively with the Organizer. Eventora is not the Organizer and bears no responsibility for the conduct or the quality of the Event.

3.3 Before the purchase of a Ticket, Eventora displays on the Platform the details of the Organizer of each Event, so that the Buyer is informed about who has organizational responsibility.

4. Ticket Purchase Procedure

4.1 The Buyer selects the Event, the Ticket category and the number of Tickets desired. The Platform clearly displays the final price including VAT and any service fees before the purchase is completed.

4.2 The purchase is completed upon successful payment. The Buyer receives a confirmation by email, which includes the Ticket(s) in electronic form (PDF and/or QR code) and the corresponding tax document.

4.3 The Buyer must provide true, accurate and complete information (full name, email, contact details and, where required, billing details). Incorrect or incomplete information may prevent delivery of the Ticket or valid participation in the Event.

4.4 If the Buyer wishes to receive an invoice in the name of a business, they must complete the tax details (company name, VAT no., tax office, address) before the purchase is completed. After issuance of the document, corrections are only possible where permitted by tax legislation.

4.5 Eventora reserves the right not to accept an order or to cancel a purchase in case of suspected fraud, breach of these Terms or technical/system error (e.g. erroneous price posting), refunding the amounts paid by the Buyer.

5. Prices, VAT and Charges

5.1 All prices displayed on the Platform include applicable VAT, unless otherwise indicated. Possible additional charges (e.g. service fee) are transparently displayed before the purchase is completed.

5.2 The applicable VAT rate is determined based on the category of the Event, the place of performance and applicable tax legislation.

5.3 Payment is made through the accepted payment methods indicated upon completion of the purchase (credit/debit card and any other electronic methods). Payment processing is carried out by certified payment service providers. Eventora does not store card details on its servers.

6. Right of Withdrawal – Important Exception

6.1 In accordance with article 3kb of Joint Ministerial Decision Z1-891/2013 (which transposed Directive 2011/83/EU on consumer rights) and the corresponding Article 16 of the Directive, the 14-day right of withdrawal does not apply to contracts for the supply of leisure services performed on a specific date or period, including event tickets (cultural, entertainment, sports, conferences, seminars, etc.).

6.2 Therefore, by purchasing a Ticket the Buyer is not entitled to withdraw without cause within 14 days. Refunds are possible only in the cases described in Articles 7 and 8 of these Terms or in the special cancellation terms set by the Organizer of each Event.

6.3 The special cancellation terms of each Event are communicated to the Buyer before purchase and form an integral part of the purchase contract.

7. Cancellation or Postponement of Event

7.1 In case of full cancellation of the Event by the Organizer, the Buyer is entitled to a refund of the Ticket Price. The refund is made by the same payment method used for the purchase, within a reasonable time and in any case not later than [14] working days after notification of the cancellation.

7.2 Any service fees may not be refunded, where this is expressly stated before the purchase. The relevant policy is displayed transparently.

7.3 In case of postponement of the Event to a new date, the Ticket is automatically valid for the new date, unless the Organizer decides otherwise. The Buyer is informed by email and, where feasible, is given the option to choose between participation on the new date or a refund.

7.4 In case of partial modification of the Event (e.g. change of venue, artistic program, speakers) that does not constitute full cancellation, the possibility of a refund depends on the special terms set by the Organizer.

7.5 Eventora notifies Buyers without undue delay of any cancellation or postponement communicated to it by the Organizer.

8. Refunds – General Terms

8.1 In addition to the case of Event cancellation (Article 7), refunds are possible in the following cases:

8.2 Refund requests are submitted by email to [support@eventora.com] or via the Platform's support form, specifying the order number and the reason. Eventora responds within a reasonable time and, if the request is accepted, the refund is made by the original payment method.

8.3 The following do not justify a refund, by way of example: the Buyer's failure to attend the Event (no-show), loss or theft of the Ticket without timely notification, personal reasons within the Buyer's sphere of risk (e.g. illness, work commitments), unless otherwise provided by the Organizer's special terms or by mandatory law.

9. Use of the Ticket and Entry to the Event

9.1 The Ticket is named or anonymous, in accordance with the terms of each Event. In the case of a named Ticket, identity verification may be required upon entry.

9.2 The Buyer must keep the Ticket (electronically or in printed form) and present it upon entry to the Event. Eventora and the Organizer are not liable for loss, theft or reproduction of the Ticket.

9.3 The resale of Tickets at a price higher than the listed price is prohibited by applicable law and entails sanctions. Eventora reserves the right to cancel a Ticket sold in breach of this term, without obligation to refund.

9.4 The transfer of a Ticket to a third party is permitted only where this is provided for by the special terms of the Event and following the procedure set by the Platform.

9.5 The Buyer must comply with the venue's rules of operation, the instructions of security staff and the special terms of the Event (e.g. age limits, dress code, prohibition of entry with specific items). Non-compliance may lead to refusal of entry or removal without right to a refund.

9.6 Failure to use the Ticket (e.g. late arrival after the start, no-show) does not give rise to a right of refund.

10. Liability for the Conduct of the Event

10.1 Organizational and operational responsibility for the Event rests exclusively with the Organizer. This includes, by way of example: the safety of the venue, adherence to the program, the quality of the services, compliance with applicable law (e.g. fire safety, health regulations, operating licenses) and serving participants during the Event.

10.2 Complaints or claims relating to the conduct of the Event are addressed primarily to the Organizer. Eventora assists the Buyer in forwarding such requests to the Organizer, without entering into an assessment of their merits.

10.3 Should the Buyer suffer damage during the Event (e.g. bodily injury, property damage), the relevant provisions of applicable law apply against the Organizer and its insurance coverage, where applicable.

11. Eventora Liability – Limits

11.1 Eventora is liable to the Buyer for the proper provision of Ticket issuance and distribution services, the issuance of tax documents and the processing of refunds in accordance with these terms.

11.2 Except in cases of intent, gross negligence, bodily injury or other liability that cannot be excluded under mandatory law, Eventora's liability towards the Buyer for any claim arising from these Terms is limited to the amount of the Ticket Price paid by the Buyer for the specific Event.

11.3 Eventora is not liable for: (a) force majeure events (pandemics, natural disasters, strikes, third-party network outages, etc.), (b) acts or omissions of the Organizer or third parties, (c) indirect or consequential damages, loss of profits, loss of opportunity, (d) interruption of the Platform due to maintenance or technical issues, provided it takes reasonable measures to restore service.

11.4 These limitations of liability do not affect the Buyer's rights as a consumer arising from mandatory law.

12. Intellectual Property Rights

12.1 All content of the Platform (texts, logos, images, design, software) belongs to Eventora or its licensors and is protected by intellectual property law.

12.2 Reproduction, distribution, modification or commercial exploitation of any element of the Platform without authorization is prohibited.

12.3 Content concerning the Events (photographs, descriptions, etc.) belongs to the respective Organizers and/or third-party rightholders and is used with their permission.

13. Personal Data

13.1 The processing of the Buyer's personal data by Eventora is governed by Eventora's Privacy Policy, which is available on the Platform and forms an integral part of these Terms.

13.2 Eventora processes the Buyer's personal data as Data Controller for the purposes of performing the purchase contract, issuing tax documents, processing payments and refunds, customer service and compliance with legal obligations.

13.3 Certain data of the Buyer (typically full name, email and Ticket type) are transmitted to the Organizer of each Event, who acts as Data Controller for the purposes of conducting the Event. The Organizer is required to process the data in accordance with its own privacy policy and applicable law.

13.4 The Buyer is entitled to all rights granted by Regulation (EU) 2016/679 (GDPR) and Greek Law 4624/2019 (access, rectification, erasure, restriction, portability, objection). To exercise their rights or for any queries, they may contact [privacy@eventora.com].

14. Communication and Notices

14.1 Eventora communicates with the Buyer through the email address declared at the time of purchase. The Buyer must regularly check their email (including the spam folder) for updates regarding purchases and Events.

14.2 Notices regarding cancellations, postponements or material changes to Events are sent without undue delay and are deemed received on the day of dispatch to the declared email address.

15. Out-of-Court Dispute Resolution

15.1 In the event of a dispute, the Buyer is encouraged to contact Eventora's support service first for an amicable settlement.

15.2 In accordance with Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform (ODR), accessible at https://ec.europa.eu/consumers/odr.

15.3 The Buyer may also turn to the Hellenic Consumer Ombudsman (www.synigoroskatanaloti.gr) or to other certified alternative consumer dispute resolution (ACDR) bodies.

16. Modification of the Terms

16.1 Eventora reserves the right to modify these Terms for commercial, technical, legal or regulatory reasons. Any modification is posted on the Platform with an indication of the date of effect.

16.2 Each Ticket purchase is subject to the version of the Terms posted on the Platform at the time of purchase. Subsequent modifications do not affect rights and obligations already accrued.

17. Miscellaneous Provisions

17.1 Severability: Any invalidity of an individual term does not affect the validity of the remaining terms.

17.2 Waiver: Eventora's failure to exercise a right in a specific instance does not constitute a waiver thereof.

17.3 Entire Agreement: These Terms, together with the Privacy Policy and the special cancellation terms of each Event, constitute the entire agreement between Eventora and the Buyer.

18. Governing Law and Jurisdiction

18.1 These Terms are governed by Greek law and the law of the European Union as applicable to consumer contracts.

18.2 The courts of [Athens / Eventora's registered seat] are designated as competent for any dispute. This clause does not affect the Buyer's rights as a consumer to bring proceedings before the courts of their place of residence, in accordance with Regulation (EU) 1215/2012 (Brussels I bis).

19. Contact Details

For any query, request or complaint regarding the purchase of Tickets or these Terms:

Contact form: https://www.eventora.com

Address: 39, Dekatis Evdomis Noemvriou Street, 155 62 Cholargos, Attica

By completing the purchase, the Buyer confirms that they have read, understood and accepted these Terms.

Privacy Policy

Last updated: 28/04/2026

1. Introduction

The protection and security of your personal data is particularly important to us. This Policy describes transparently what personal data we collect, how we process it, with whom we share it and what rights you have.

Eventora is a platform for the management of events and digital services, developed and operated by the company AWAPAI LTD. (hereinafter "Eventora" or "we"), with its registered office at 39, Dekatis Evdomis Noemvriou Street, 155 62 Cholargos, Attica. Our services are provided through websites and applications for computers and mobile devices (hereinafter the "Eventora Platform").

This Policy applies to all users of the Platform: Organizers who create events, Participants who register or purchase tickets, and visitors to our websites.

We process personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), Greek Law 4624/2019 and applicable Greek and European law.

2. Data Controller Details

Company name: AWAPAI LTD.

Address: 39, Dekatis Evdomis Noemvriou Street, 155 62 Cholargos, Attica

GEMI No.: 004978501000

For any matter concerning the protection of your personal data, you may contact us at the above addresses.

3. Roles under the GDPR

The General Data Protection Regulation distinguishes between two main roles: the Controller, who determines the purposes and means of processing, and the Processor, who processes data on behalf of another. On the Eventora Platform, our role differs depending on the specific processing activity:

3.1 Eventora as Data Controller

Eventora acts as Data Controller for:

3.2 Eventora as Data Processor

Eventora acts as Data Processor on behalf of the Organizer in the following cases:

In these cases, the Organizer is the Data Controller and Eventora processes data only in accordance with the Organizer's instructions and the Data Processing Agreement (DPA) signed with us.

The Organizer is required to communicate to Participants its own Privacy Policy, which must comply with the GDPR. For matters relating to its own processing, you may contact the Organizer directly via the "Contact the Organizer" option on the event page, or contact us so that we can forward your request.

4. Data We Process

We collect and process the following categories of personal data:

Account details: first name, surname, email address, password (stored encrypted). Optionally: telephone, address, profile photo.

Contact details: first name, surname, email, address, telephone.

Billing details: for Organizers with Subscription Services and for Participants who request a business invoice: company name, address, VAT no., tax office, profession.

Transaction data: payment amounts, dates, documents, references to events/tickets. We do not store card details on our servers — these are collected and processed by the payment service provider (see Section 6).

Preference data: interests, responses to questionnaires, communication preferences.

Platform usage data: which pages you visit, which features you use, time spent, interactions.

Technical data: IP address, browser and operating system type and version, screen resolution, time zone location, device identifiers, server logs.

Marketing data: consents and preferences for commercial communication (only where given).

Customer service data: the messages you send us for support and the related correspondence.

We also produce aggregated data which does not reveal your identity, for statistical purposes, service improvement and reporting.

Special categories: we do not knowingly collect special categories of personal data (Article 9 GDPR — health, religious beliefs, sexual orientation, etc.). Organizers are prohibited from collecting such data through the Platform without a lawful basis and appropriate protection measures.

5. Purposes of Processing and Legal Bases

We process your personal data for specific and legitimate purposes, with a legal basis provided for in the GDPR:

PurposeDataLegal Basis
Account creation and managementAccount detailsPerformance of contract (Article 6(1)(b) GDPR)
Provision of event registration services and communicationsAccount, contact detailsPerformance of contract / Legitimate interest
Sale of tickets via MoR and issuance of tax documentsAccount, billing, transaction dataPerformance of contract / Legal obligation (tax)
Provision of Subscription Services to Organizers and billingAccount, billing, transaction dataPerformance of contract / Legal obligation
Payment processing through payment service providerContact details, transaction amountPerformance of contract
Transmission of tax data to AADE via myDATABilling, transaction dataLegal obligation (Greek Law 4308/2014, Decision A.1138/2020)
Customer service and handling of requestsAccount, contact, customer service dataPerformance of contract / Legitimate interest
Commercial communication (newsletter, offers)Contact, marketing, preference dataConsent (revocable at any time)
Satisfaction surveys and service improvementPreference data, Platform usageLegitimate interest
Platform security, fraud preventionTechnical data, usage dataLegitimate interest / Legal obligation
Statistics and usage analyticsTechnical data, usage data (aggregated)Legitimate interest
Compliance with legal obligationsAll categories as applicableLegal obligation
Professional matching suggestions in B2B Meetings via AI systemsPseudonymized professional profile (title, sector, interests, meeting goals)Consent (Article 6(1)(a) GDPR)

Where we rely on your consent (e.g. commercial communication), you are entitled to withdraw it at any time without affecting the lawfulness of processing carried out beforehand. Where we rely on our legitimate interest, we have weighed our interests against yours and we are available to explain this balancing exercise to you upon request.

6. Who Has Access to Your Data

We do not transfer your personal data to third parties beyond those necessary for the purposes described in this Policy.

6.1 Event Organizers

When you register as a Participant for an event, certain of your details (typically first name, surname, email, ticket type or category of participation) are transmitted to the Organizer of the event. The Organizer processes this data as an independent Data Controller, in accordance with its own Privacy Policy.

6.2 Service Providers (Processors)

We assign specific functions to trusted third-party providers under binding data processing agreements (Article 28 GDPR):

Cloud infrastructure, email, SMS, video delivery: Amazon Web Services EMEA SARL (Ireland, France, Germany, Luxembourg).

Email delivery: Where chosen by the Organizer: Sendgrid Inc. (USA) — see Section 7 for cross-border transfer.

Payment service providers: Stripe Payments Europe, Limited (Ireland), EveryPay (Greece) — they process your payment details as independent Data Controllers for their own obligations (KYC, AML, fraud prevention) and as Processors for the payments we process.

Seat management: Seats.io BV (Belgium).

SMS and Viber delivery: EM STAT S.A. (ΕΜ ΣΤΑΤ Α.Ε.) (Greece).

Customer support and billing software: Zoho Corporation B.V. (Netherlands).

Customer relationship management software (CRM): Pipedrive OU (Estonia).

We select these providers after assessing their compliance with the GDPR, their technical and organizational security practices and their binding corporate policies. An updated list is available on the Platform's website.

6.3 Public Authorities

Independent Authority for Public Revenue (AADE) — myDATA: we transmit tax data of documents (invoices, receipts) to the myDATA digital platform, in accordance with our obligations under Greek Law 4308/2014 and the relevant AADE circulars.

We may also transfer data to judicial, prosecutorial, police or other competent authorities where this is required by law, court order, lawful instruction, or to protect rights, property and safety.

6.4 Corporate Changes

In case of acquisition, merger, restructuring or transfer of parts of our business, the data may be transferred to the successor company or new owners, provided that they continue to process the data in accordance with this Policy and the GDPR.

6.5 Aggregated Data

We may publish or share with partners aggregated data that does not allow the identification of natural persons, for statistical, research or commercial purposes.

6.6 Use of Artificial Intelligence for B2B Matching

In the context of the B2B Meetings service, we may use Artificial Intelligence tools to suggest professionally suitable interlocutors based on your participation profile. This service is optional and is activated only with your express consent.

Data processed: professional title, sector of activity, company, interests and participation goals, free text you have stated in your profile. Before transmission, we apply pseudonymization: we remove direct identifiers (name, email, telephone) and replace them with a non-identifiable technical identifier. The mapping between the identifier and your real identity is kept exclusively on our servers.

Artificial Intelligence providers we may use as Processors:

The exact list of providers used at any given time is available on the Platform's website and is updated. We select providers that contractually undertake not to use your data to train their models (zero data retention or equivalent commitments), with whom we have entered into Data Processing Agreements (DPA), and that apply the European Commission's Standard Contractual Clauses for transfers outside the EEA (see Section 7).

Legal basis: your express consent declared upon registration for the B2B Meetings service or upon completion of your professional profile. You are entitled to withdraw your consent at any time, without affecting the lawfulness of the processing carried out beforehand. Withdrawal is made through your profile settings or by email to privacy@eventora.com. In that case, you will be excluded from AI matching and you will be offered meetings on the basis of simple filtering of the criteria you have declared.

Automated decision-making: the AI system produces suggestions and not binding decisions. The final choice of whether to accept or request a meeting remains exclusively yours. Therefore there is no automated individual decision-making within the meaning of Article 22 GDPR.

7. Cross-Border Transfers

Your personal data is generally processed within the European Economic Area (EEA). In limited cases, it may be transferred outside the EEA:

Sendgrid Inc. (USA): for email delivery. The transfer is carried out on the basis of the European Commission's Standard Contractual Clauses (SCCs, Decision 2021/914/EU) and additional technical protection measures. Sendgrid also participates in the EU-U.S. Data Privacy Framework.

Artificial Intelligence providers (Anthropic – USA, OpenAI – USA): if you have consented to the use of the B2B Matching service (Section 6.6), pseudonymized profile data may be transferred to these providers. The transfer is carried out on the basis of Standard Contractual Clauses and, where applicable, their participation in the EU-U.S. Data Privacy Framework, as well as additional contractual safeguards (zero data retention for training).

For each cross-border transfer we apply appropriate safeguards in accordance with Articles 44–49 GDPR. You may request a copy of these safeguards by contacting privacy@eventora.com.

8. Data Retention Period

We retain your personal data for as long as is necessary for the purposes for which it was collected, or for as long as required by law:

Category of DataRetention Period
Active account dataUntil account deletion (upon your request or due to prolonged inactivity)
Tax documents (invoices, receipts, transaction data)Five (5) years from the end of the fiscal year of issue; ten (10) years where extended limitation or audit obligation applies (Greek Law 4308/2014, Greek Law 4174/2013)
Event registration data where we are ProcessorAccording to the Organizer's instructions and the DPA; typically until the conclusion of the event's purpose and any follow-up
Marketing data (consents, preferences)Until withdrawal of consent
Technical data and server logsTwo (2) years, unless extension is required for the investigation of a security incident
Cookies and device identifiersAccording to the duration of each cookie as stated on the Cookies Settings page
Customer service communicationsTwo (2) years from resolution of the request
B2B matching profile data and AI suggestionsUntil withdrawal of consent or thirty (30) days after the end of the event, whichever occurs first
Data in legal disputes or claimsUntil expiry of the relevant limitation period or final conclusion of the dispute

Once these periods have elapsed and there is no other legal basis for processing, we delete or anonymize the data in a secure manner.

9. Data Security

We apply appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration or destruction, including:

In the event of a data breach incident likely to result in a high risk to your rights and freedoms, we will notify you without undue delay, in accordance with Articles 33 and 34 GDPR.

10. Cookies and Similar Technologies

Cookies are small files stored on your device when you visit websites. We use the following categories:

Necessary cookies: essential for the basic operation of the Platform (login, security, basic preferences). They do not require consent.

Preference cookies: improve the user experience (language, display).

Statistics (analytics) cookies: help us understand how the Platform is used.

Marketing cookies: for targeted advertising by third-party providers and social networks (e.g. Google, Facebook, LinkedIn).

All non-essential cookies require your express consent. You can manage or withdraw your consent at any time from the Cookies Settings page or your browser settings. A detailed list of cookies is available in the Cookies Policy on the Platform's website.

11. Your Rights

Under the GDPR, you have the following rights with respect to your personal data:

How to exercise your rights

To exercise any of the above rights, you can contact us:

We will respond to your request within one (1) month. In exceptional cases, this period may be extended by two (2) months, with notice to you. To verify your identity, we may request additional information.

For data where the Organizer of an event is the Data Controller, please contact the Organizer directly. You may also contact us so we can forward your request.

The exercise of your rights is free of charge, except for manifestly unfounded or excessive requests, for which we are entitled to charge a reasonable fee or to refuse.

12. Children and Minors

The Eventora Platform is intended for adults (18 years and over). Minors aged 15 to 17 may use the Platform only with the consent of those exercising parental responsibility, in accordance with article 21 of Greek Law 4624/2019.

We do not knowingly collect data from children under the age of 15. If we become aware that we have collected such data without parental consent, we will delete it without undue delay. If you are a parent or guardian and have reason to believe that a minor has provided data to the Platform, please contact privacy@eventora.com.

Eventora is committed to the protection of children online. We strictly prohibit the use of the Platform for any purpose related to child sexual abuse material (CSAM) or other forms of exploitation. We actively monitor, report to the competent authorities, and immediately remove any related content or account.

13. Automated Decision-Making and Profiling

We do not take decisions that significantly affect you based solely on automated processing (Article 22 GDPR). In some cases, we may apply automated fraud detection or security protection systems at the transaction stages, but any decision that materially affects you (e.g. account suspension) is reviewed by a human before being applied.

For the B2B Matching service (Section 6.6), we use Artificial Intelligence tools that produce profile compatibility suggestions. These suggestions are a supporting tool and do not replace your personal choice — the final decision on whether to accept or request a meeting remains exclusively yours. The service operates only where you have given your express consent and you may withdraw it at any time.

14. Changes to the Policy

We may update this Policy for legal, technical or operational reasons. The date of the last update is indicated at the beginning of the text.

Significant changes that may materially affect your rights will be communicated to you by email or by notice on the Platform at least thirty (30) days before they take effect. We encourage you to visit this page regularly.

We maintain an archive of previous versions of the Policy. You may request a copy by contacting privacy@eventora.com.

15. Contact

For any question, comment, request or complaint regarding the protection of your personal data:

Company name: AWAPAI LTD.

Address: 39, Dekatis Evdomis Noemvriou Street, 155 62 Cholargos, Attica

You also have the right to lodge a complaint with the supervisory authority:

Hellenic Data Protection Authority

Address: 1-3 Kifissias Avenue, 115 23 Athens

Telephone: +30 210 6475600

Web: www.dpa.gr

Eventora is committed to the protection of your data and to compliance with the GDPR.